the boring bit, made less boring
Delivery & returns
Getting it to you
- We ship within the UK.
- Delivery options and costs are calculated at checkout — you'll see the exact price before you pay.
- Every order is packed by hand in the Scottish Highlands. Yes, really.
Returns — the honest version
faulty only. sorry babes.
Because of the nature of the product — it's makeup, it touches your face — we can't accept returns or exchanges if you've simply changed your mind or picked the wrong shade. Once it's left HQ, it's yours.
If your pen arrives faulty, damaged or not what you ordered, that's on us and we'll put it right. Email hello@browbitch.co.uk within 14 days of delivery with your order number and a photo of the problem, and we'll sort a replacement or refund.
Not sure which shade is yours? Do the shade finder before you buy — it's quicker than a returns form that doesn't exist.
The legal footnote
Nothing here affects your statutory rights. If something arrives faulty, you're entitled to a repair, replacement or refund under UK consumer law — we just also think that's basic decency.